For all existing uploads, there is an example file and instructions where possible, on how to get exactly the same report.

The full list can be found in this section of the reference.

List of possible problems:

1. The format of your report is different than the one in the example.

2. The file has been saved in the wrong format.

3. Numbers have been saved as text. 

4. A different broker is set up in your account settings. Open account settings and set the broker whose report you are uploading.

Watch the video in which the two most common mistakes are discussed as well as ways of fixing them (wrong format and numbers saved as text).

If this doesn’t work, send the description of the problem and an example report to our technical support (help.marketstat@gmail.com).